COVID-19 Operational Plan and Special Return & Shipping Policy
The safety of our employees and customers continues to be our top priority at Stark Industries Corporation. We have implemented more measures to ensure that our services and distribution centres are as safe as possible. For example, we require our staff to undergo routine wellness checks. We have distributed personal protective equipment, such as masks and gloves, to our employees and strongly advise them to use them while at work. We have also increased the frequency and scope of cleaning and encourage all our staff to wash their hands frequently. We continue to follow the advice of our public health officials to help reduce the spread of the virus.
We have also implemented a temporary COVID-19 Special Return & Shipping Policy which is effective immediately and an addition to all existing Return/Refund policies on our website. This policy will remain in effect until further notice. As the COVID-19 situation continues to evolve, we are taking the initiative to protect our employees and customers. Only eligible items can be returned/refunded within 14 days of the date ordered. Bulk returns will not be accepted (For example: more than two of the same item). We will not accept returns on any opened products or any product without a receipt or order number. All wearable items, including but not limited to clothing, shoes, luggage, electronics, ear/headphones, are now considered final sale. Due to the coronavirus pandemic, order processing and packages are delayed with all carriers. International shipments are also experiencing processing and delivery delays due to limited airline transportation and additional safety precautions. Team STARK representatives have no further details than what is displayed on the tracking page.
We will continue providing plenty of updates on our social channels regarding new product launches, restocked items, preorder items, and regular updates pertaining to our business. Our employees at Team STARK - our heroes - continue to do their part in flattening the curve and we commend them for their hard work and dedication. Their efforts allow us to continue to serve Canadians and all of our friends and fans around the world. Together, we will get through this. Keep safe and stay healthy.